Privacy Policy

1. Introduction

Triune Business Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, social media management services, and our Postiz social media scheduling platform at postiz.triunesolutions.biz (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. About Our Postiz Platform

As part of our comprehensive business solutions, we operate a customized instance of the open-source Postiz social media management platform at postiz.triunesolutions.biz. This platform allows our clients to:

• Schedule and publish content across multiple social media platforms
• Manage multiple social media accounts from a single dashboard
• Analyze social media performance and engagement metrics
• Collaborate with team members on social media campaigns
• Access advanced social media management features and tools

While our Postiz platform is based on the open-source Postiz software, it is hosted, maintained, and customized by Triune Business Solutions to meet our clients' specific needs.

3. Information We Collect

3.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Account Information: When you register for an account on our website or Postiz platform, we collect your name, email address, password, company name, and other information necessary to create and maintain your account.
• Profile Information: Information you provide in your user profile, such as profile picture, job title, bio, and other biographical information.
• Payment Information: If you subscribe to our paid services, we collect payment details, billing address, and other information necessary to process your payment through secure third-party payment processors.
• Communications: Information you provide when you contact us for customer support or otherwise communicate with us through our website, Postiz platform, or other channels.
• User Content: Content you create, upload, schedule, or post through our Service and Postiz platform, including text, images, videos, captions, hashtags, and other media.
• Social Media Account Information: When you connect your social media accounts to our Postiz platform, we collect authentication tokens and account information necessary to manage your social media presence.

3.2 Information We Collect Through Automated Means

When you use our Service and Postiz platform, we may automatically collect certain information, including:

• Device Information: Information about the device you use to access our Service, including hardware model, operating system, browser type, unique device identifiers, and mobile network information.
• Usage Information: Information about your use of our Service and Postiz platform, including the features you use, posts you schedule, time and duration of your visits, pages you view, and actions you take.
• Location Information: General location information derived from your IP address.
• Log Data: Server logs, which may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data from both our website and Postiz platform.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Service.
• Analytics Data: Performance metrics, engagement statistics, and other analytics data from your social media accounts and campaigns managed through our Postiz platform.

3.3 Information from Third-Party Social Media Platforms

Our Service and Postiz platform integrate with various third-party social media platforms, including but not limited to Facebook, Instagram, Twitter/X, LinkedIn, TikTok, YouTube, Pinterest, and others. When you connect your social media accounts to our Postiz platform, we collect information from these platforms in accordance with the authorization procedures determined by each platform. This may include:

• Account information (such as name, username, email, profile picture, follower counts)
• Content you've posted and scheduled posts
• Engagement metrics (likes, comments, shares, views, reach, impressions)
• Follower/following information and audience demographics
• Page insights and analytics data
• Other information made available by each platform's API

The specific information we collect depends on the particular platform and the permissions you grant. We encourage you to review the privacy policies of the social media platforms you connect to our Postiz platform.

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service and Postiz platform
• Process and complete transactions and manage your subscriptions
• Schedule, publish, and manage your social media content across connected platforms
• Provide analytics, insights, and reporting on your social media performance
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer support requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Service and Postiz platform
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service and Postiz platform
• Facilitate team collaboration and account management features
• Backup and secure your data and content

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 With Social Media Platforms

When you connect your social media accounts to our Postiz platform, we share information with those platforms as necessary to provide our Service. For example, when you schedule a post through our Postiz platform, we share that content with the relevant social media platform for publication. We only share information that you have explicitly authorized us to share.

5.2 With Service Providers and Partners

We may share your information with trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring services
• Customer support and communication tools
• Security and fraud prevention services

5.3 Within Your Organization

If you use our Postiz platform as part of a team or organization, certain information may be shared with other authorized users within your organization, such as scheduled posts, analytics data, and account performance metrics, in accordance with the permissions and access levels you or your organization administrator have configured.

5.4 For Legal Reasons

We may disclose your information if we believe that such action is necessary to:

• Comply with applicable laws and regulations
• Respond to legal process or government requests
• Protect the rights, property, and safety of Triune Business Solutions, our users, or others
• Detect, investigate, and prevent fraudulent or illegal activities
• Enforce our Terms of Service and other agreements

5.5 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business or assets, your information may be transferred as part of that transaction.

5.6 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Retained while your account is active and for a reasonable period after account closure
• Social media content and posts: Retained according to your preferences and platform requirements
• Analytics and performance data: Retained for up to 2 years for reporting and analysis purposes
• Payment information: Retained as required by law and payment processor requirements
• Support communications: Retained for up to 3 years for quality assurance and legal compliance

When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information
• Restriction: You may request that we restrict the processing of your information
• Data Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format
• Objection: You may object to our processing of your information
• Withdraw Consent: You may withdraw your consent to our processing of your information at any time

You can exercise many of these rights directly through your account settings in our Postiz platform or by contacting us using the information provided in the "Contact Us" section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure and monitoring
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and enable two-factor authentication where available.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Service and Postiz platform, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our servers and service providers may be located.

10. Children's Privacy

Our Service and Postiz platform are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website and Postiz platform prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: